At VMV HYPOALLERGENICS®, we are dedicated to providing you with service that is efficient, knowledgeable, and at times even wow-inducing. We’re not perfect and may have the occasional hiccup, but we’re responsive and dogged about trying to find a solution.
We invite you to contact us using the form below. This way, your skinquiry is routed directly to the appropriate department and we can better track our correspondence history. While we'll always try to respond as quickly as possible, on average, you can expect our response within 24-48 hours during the regular business week.
IMPORTANT NOTE RE EMAIL: While Gmail and several email users have no problems with our Ask VMV system, some other email systems such as Yahoo! Mail receive our first notification — confirming the receipt of your ticket — but tend to not receive our following replies to your inquiry.
Until we complete our investigation with Yahoo, we recommend the following:
- Use an alternate email when submitting your Ask VMV ticket (ideally gmail), or
- Please do not wait for an email alert from Yahoo or your other email service letting you know of updates to your ticket. You can check updates to your ticket directly — normally within 24-72 normal business hours after any submission — at
If you have not heard back from us within 24-72 hours, the chances are that we have replied but you may not have received the alert.
Please feel free to contact us by phone as well at (212) 226 7309.
We apologize for this inconvenience and are hard at work to make sure all email users are able to use our support system without incident.