Payment, Pricing & Promos
Backordered or out-of-stock products
Shopping Online: Problems Using Visa or Mastercard
Step-by-Step Guide to shopping online
Backordered or out-of-stock products Top ^
If a product that you selected is temporarily out of stock at the time of your order, we will ship your other items immediately and send you an email informing you of the expected ship date of the backordered item. Backordered items will be shipped out as soon as they become available at no additional shipping charge.
Order and payment processing Top ^
Authorize.net is VMV’s payment processor to ensure your protection while shopping online. The website has the Authorize.net Merchant seal. Note that your online purchase will appear on your credit card statement under the name VMV HYPOALLERGENICS and that should you have any problems with your order, you can contact VMV for a prompt resolution at through Customer Service. Your orders will be accepted, fulfilled in and shipped from fulfillment centers in the USA as well as in the Philippines. All information you provide will be processed and securely maintained in our web server located in the United States, and internal systems located within our Asian Office in the Philippines.
Order tracking Top ^
Tracking is usually available when you select Courier Shipping as your shipping method. See Shipping and Returns for more information.
What currency is reflected? Top ^
All prices are in US dollars (US$).
Price or product changes Top ^
Prices, product selections and availability are subject to change. Occasionally, the availability of certain items may change before we have a chance to make updates online. If your order is affected by one of these changes, we will contact you to give you options before shipping. We apologize in advance for any inconvenience this may cause.
Shopping Online: Problems Using Visa or Mastercard Top ^
Visa and Verified By Visa; Mastercard and SecureCode:
Both Visa and Mastercard have introduced security measures to give added protection to their credit card holders. Among these measures is a pop-up window that appears when you are shopping at any online store.
If you're paying with a Visa or Mastercard and are encountering problems, Visa or Mastercard may be preventing you from completing your transaction with us until you confirm your identification as well as the Verified By Visa code (Visa) or SecureCode (Mastercard) that you set with your credit card company.
According to Mastercard, SecureCode "is a simple and secure way to pay at thousands of online stores" including VMVHypoallergenics.com.
Please note that these security measures are totally independent from our systems and that VMV Hypoallergenics never stores your private information, including your credit card numbers. These security measures are done by your credit card company to help ensure that your credit card information is secure and prevents other people, including us, from accessing your personal information.
To know more about Mastercard SecureCode, please visit: http://www.mastercard.com/us/personal/en/cardholderservices/securecode/index.html.
To know more about Verified By Visa, please visit: http://usa.visa.com/merchants/risk_management/vbv.html
Further questions? Ask us by visiting Customer Service here.
When submitting a question about online shopping, please include the following information:
What operating system are you using? Mac? Windows? Linux?
What type of connection are you using to connect to the Internet? Broadband DSL? Wi-Fi broadband? Dial-up?
What web browser are you using? Internet Explorer? Firefox? Safari? Chrome?
Do you have pop-up blockers installed in your browser?
Shopping Online: Step-by-Step Guide Top ^
How to shop online at www.vmvhypoallergenics.com:
- Go to http://www.vmvhypoallergenics.com. If you would like to enjoy the many benefits of registration, click on the Register link at the top right of our homepage.
Type in the necessary information. Please note that fields with asterisks (*) are required. When registration is complete, log in to our website then browse through our products. You can shop by: - You can shop as a guest. You can shop by: Using the Product Category toolbar on the top of the page (for example, Makeup or Sun + Light), or Using the menu for Concerns by clicking Shop By Concern, or Using our search field which you can find in the top right corner of the page. Clicking on a product name brings you to a product detail page which includes images of the product as well as other important information like functions, indications, ingredients, and instructions for use. It also may include reviews from other customers who have bought the product and/or from the press who have featured it.
- If you'd like to order a product, click on the Add to Bag link. To add more products, click on the Continue Shopping link in your shopping bag and browse other product pages. You can share by emailing to a friend or clicking the Facebook link.
- Once you are ready to check out, click on the Check Out link.
Your order will be processed by our payment gateway partner, Authorize.net, unless you are using a gift card.
By using a secure payment gateway, we ensure that none of your sensitive information is ever stored in our systems. This gives your transaction yet another security step. Authorize.net currently accepts credit card payments.
Once you enter your payment information and it is successfully processed by Authorize.net, your checkout process continues—you will be prompted to enter a shipping address, shipping method and other necessary information.
Should you need assistance or have questions or concerns regarding a charge, VMV HYPOALLERGENICS can assist you. Simply send a message to our Customer Service team here.
Further questions? Ask us by emailing our Customer Service department.
When submitting a question about online shopping, please include the following information:
- What operating system are you using? Mac? Windows? Linux?
- What type of connection are you using to connect to the Internet? Broadband DSL? Wi-Fi broadband? Dial-up?
- What web browser are you using? Internet Explorer? Firefox? Safari? Chrome?
- Do you have pop-up blockers installed in your browser?
Sales and Price Reductions Top ^
If you’d like to be notified about sales and other promotions, we invite you to sign up to receive VMV email alerts by providing your email address here.
