Illuminants Brilliance Finish 25 Powder Foundation

Hi Peggy! Thank you for contacting VMV HYPOALLERGENICSå¨ and for giving us the chance to help. We sincerely apologize for the negative experience you had with one of our products and recognize your immediate concern with the reaction. We want to ensure complete satisfaction from our customers. If you are not happy with the products, we do accept returns for refunds. (http://help.vmvhypoallergenics.com/customer/portal/articles/1474831-procedure-for-returns). To return the package, pack the products well, in as good condition as possible, in original boxes when possible. Include your Invoice and keep a copy for your records. Your return package's ship-out date must be no later than 30 days from the date you received your package. Please note, however, that shipping fees are not refundable. Please ship the package to: VMV HYPOALLERGENICS 227 Mott St New York, NY 10012 Telephone +1 212 226 7309 Once we receive the package, we will start processing the refund or exchange. As well, we would love to help you as much as we can. To do that, we need to ask you more information. Please give us a call at (212) 217 2762 or we can send you a questionnaire (there are about 20 questions) that we use to help us make more specific recommendations and send you free samples. Also, if you have your patch test results, we can customize suggestions based on your allergens and possible cross reactants. We can also call you if you prefer? While we wait for your response, please allow us to share some information that you might find helpful: All our products' claims are clinically-proven through evidence-based: randomized, double-blind clinical trials both in vivo (on human volunteers) and in vitro. Many (over 75) of our studies have been published and presented (even awarded) in dermatology journals and conventions around the world. Our studies are so good, some of the largest multinational pharmaceutical and laser companies contract us to do their research for them. So you can rest assured that all our products have been tested appropriately and above what is considered standard in several regulatory bodies. That said, we recognize that we are all individuals and would like to make sure we understand your particular needs so that we can help with more specific recommendations and care. We hope to hear from you. Skincerely, VMV HYPOALLERGENICS