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I have very allergy-prone or easily-irritated skin. "Hypoallergenic" means less likely to cause allergies. In some countries, the term is not strictly regulated, but there are some best practices that are proven to be effective, all of which are practiced by VMV. Visit these links to learn more about what "hypoallergenic" means to us!
The best way to reduce the risk of an allergic reaction - to make a product hypoallergenic - is to omit allergens (ingredients that are proven to cause reactions).
In 1988, VMV's founding dermatologist-dermatopathologist (a specialist in contact dermatitis and skin diseases) created the VH-Number Rating System as a standardized, objective measure of allergen omission.
The VH-Number Rating System shows how many allergens have been omitted from a product using independent, objective references: The North American Contact Dermatitis Group (NACDG) and European Surveillance System on Contact Allergies (ESSCA). These highly specialized groups examine the results of thousands of patch tests to determine which ingredients/allergens are causing the most reactions. If an ingredient makes it to one of these lists, we don't use it. It's that simple.
Memorizing the list of allergens is impractical so the VH-Rating is arguably the simplest, most immediate, visible and reliable measure of hypoallergenicity.
If you have had a patch test, the VH-Rating System tells you if there are allergens present, and if so, which ones. For example, if you are interested in a product and see that its rating is VH -75/76*, you know it contains one common allergen. Find the asterisk on the ingredients list and you'll find which ingredient is the allergen. If your patch test shows that you're sensitive to that ingredient, do not use the product. If your patch test does not show the highlighted ingredient, then you should still be able to use the product.
If you haven't yet had a patch test but have a history of skin sensitivity, choose products with the highest VH-Rating.
Simple formulations with as few ingredients as possible minimize the risk of cross reactions.
The quickest way to spot a high-risk product is to look at the ingredients list. The longer the ingredients list, the higher the likelihood that you may react to it.
It is a requirement at VMV that our formulations achieve their preventive and therapeutic goals with as few ingredients as possible. We're highly selective about our ingredients - each one has to achieve maximum results and no irritation.
By policy, the products that we make available for selling to the public have a shelf life of 2 years or more. All VMV products have a longer shelf life than 2 years (some go as high as 5 years or even longer). Most active ingredients are tested to have the same degree of efficacy for up to two years. Based on most FDA requirements, products with a shelf life this long are exempt from needing expiration dates on labels. To be good to sell, our products should have an expiration of at least 3 months after date of purchase. With daily use, most products are normally emptied in under 3 months.
If any of our products show "expiration" dates, these are indicated primarily for retail purposes. This shelf-life period is for the benefit of wholesalers to determine how long they can keep items on display or in stock. Many of our products last much longer. And beyond their "good-by" period, they do not "rot" or "go bad" unless there has been a microbial contamination. Check for separation or a major change in color or texture, or a rancid smell. Many customers continue using products after the 2-year period so long as they do not see changes in the product. Others are more comfortable disposing of the products after a certain date regardless of whether or not the products seem fine to use.
For products with active ingredients (like sunscreens), the efficacy of the actives may deteriorate over time. Even if the product does not display any major changes and could therefore still be safe for use, it may no longer be as effective as when freshly produced. For products with actives that have expiration dates that have passed, the claimed protection factors and results may no longer be as when tested.
To learn more about "expiration" dates in cosmetics, check out this InSKIN article: Do Cosmetics Expire?
Fragrance is consistently at the top of allergen lists, and usually in the top 5.
Even if you don't see "perfume" in an ingredient list, the product could still have fragrances or masking fragrances (scents that don't smell "perfume-y" but cover up the odors of other ingredients). They could be written in their chemical names like benzyl alcohol, balsam of peru, geraniol or cinnamic alcohol. In lieu of shopping with a chemist in tow, take a whiff. If the product smells nice it's probably got a perfume. If it smells bland it's probably got a masking fragrance. If it smells like a lab, like chemicals, it's probably fragrance-free.
Lots of preservatives are allergens. Quaternium-15, parabens (methylparaben, propylparaben, etc.) are top allergens. Try to steer clear of them altogether. CAUTION: many products achieve "preservative-free" status by piling on fragrances that have preservative properties.
Dyes are easy to spot: first, it's close to impossible to get a very bright color from mineral pigments, second, dyes are written as a color followed by a number and usually the word "lake", e.g. Yellow 6 Lake, Red 22 Lake or Blue 1 Lake. At VMV, some of our lip color, eyeshadows and blushes contain dyes - if you are allergic to dyes, choose from our wide selection of dye-free shades. All our foundations and powders are 100% dye-free.
Other well-known red flags are propylene glycol, rubber (common in cosmetic sponges), propolis (from bees wax) and tea tree oil
Even the most organic fragrances are allergenic. Several tree barks, fruits and their peels, bee products and other natural extracts are highly allergenic.
If you've got sensitive skin, hypoallergenic products trump natural ones all the time. A common misconception is that "natural" and "organic" ingredients are not allergenic. In many cases, it is the opposite that's true. Bee stings, mangoes, shellfish, pollen, dander, peanuts are examples of different things that, even in their most natural and organic forms, can cause allergic reactions (some very severe) in people who are sensitive to them. And many natural ingredients are on the allergen list.
At VMV, we try to use natural, organic and sustainable ingredients whenever we can. But our first filter is always hypoallergenicity.
A big concern about cosmetics is how reliable their claims are. Can you judge a brand's honesty? One way of vetting a brand is to find out if its clinical studies have been published in medical journals. This is objective proof of legitimate science and can give you some peace of mind.
At VMV, clinical testing is our "thing." Our claims are supported by clinical trials, including randomized, double-blind (also called "evidence-based") trials. We have dozens of published studies in peer-reviewed medical journals, and some have won awards and dermatological conventions too. We do studies for some of the largest pharmaceutical, cosmetic, and laser companies as well.
We have never tested on animals, and we never will.
Monitoring products throughout their "life spans" in the market is frequently done to ensure the consistency of manufacturing quality - that each product is produced according to specifications and behaves the way it should.
At VMV, our post-market surveillance includes continuing case studies and monitors not just production quality but also reported reactions. In this way, we've sometimes been able to "flag" certain ingredients before they appeared on allergen lists.
Read more on Hypoallergencity as a lifestyle here ›
Products that are patch tested are better, but they still may not mean much. Many brands accept reactions of 5-15% of patients tested.
With rare exceptions (which the VH-Rating clearly indicates to alert customers) VMV ingredients, applicators and formulations are approved only if they elicit 0% reactions.
Due to this practice and VH-Ratings, we've averaged less than 0.1% (about 0.008%) of reactions reported to our products in over 30 years, and those were mostly to ingredients not considered to be allergens or due to incorrect product usage.
A little known fact: many allergens are also photo-allergens - chemicals that can react with light (from the sun but also computer screens and office or house lights) to cause darkening. At VMV we use ingredients that are photo-patch tested and proven not to cause photo-allergic reactions (if you are photosensitive, avoid our makeup colors with dyes).
If you are highly allergic, it's best to get a patch test. This painless procedure shows you exactly which ingredients you need to avoid, even if they're not yet well-known allergens. It significantly reduces the expense, frustration and irritations that come with random trial and error. If your doctor is also a member of the American Contact Dermatitis Society (contactderm.org), your results can be entered into CAMP (the Contact Allergen Management Program), which can give you a list of ingredients to avoid, as well as specific brands and products that you can use.
If you are very prone to hyperpigmentations (dark spots, blotches or scars), ask your doctor for a photo-patch test. Simple avoidance of the things that trigger your pigmentation can enhance your active lightening therapy or even help clear up existing pigmentations.
No. Product prices do not include shipping and handling costs. These charges are calculated when you check out, based on your shipping address and selected shipping option.
When your order gets shipped, we'll send you an email with tracking information.
Occasionally, a delay in the shipment of order may occur. If you have not received your package within the specified time, you can either track your shipment using the information in the email sent to you when your order was shipped, or contact our Client Services Department for assistance through Customer Service.
Orders up to $49.99 cost $5 for Standard Shipping and $15 for Courier Shipping.
Orders from $50 - $74.99 cost $6 for Standard Shipping and $20 for Courier Shipping.
Orders that are $75+ get FREE Standard Shipping and cost $25 for Courier Shipping.
Estimated Delivery is within 7-12 business days for Standard Shipping and 5-7 business days for Courier Shipping. This is the expected speed of delivery for most states. Other states may have longer delivery times.
All orders for US customers shipped from VMVHYPOALLERGENICS.COM will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped.
Orders up to $49.99 cost $18 for Standard Shipping and $25 for Courier Shipping.
Orders from $50 - $99.99 cost $22 for Standard Shipping and $30 for Courier Shipping.
Orders from $100 - $149.99 cost $24 for Standard Shipping and $32 for Courier Shipping.
Orders that are $150+ get FREE Standard Shipping and cost $35 for Courier Shipping.
Please note that orders shipped outside the United States may be subject to import duties and taxes which are levied once your package reaches your country. VMV HYPOALLERGENICS® does not collect duties and taxes, and cannot predict what your particular charges may be. Any such duties and taxes are separate charges, and must be covered at your expense. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's customs policies, please contact your local customs office.
Courier Shipping is the fastest option and is done through trusted couriers such as UPS and Fedex. This shipping option typically results in a delivery within 3-7 business days for all domestic orders. Shipment tracking is a standard feature. This method is not available for PO boxes as proof of delivery and/or signature is required.
Standard Shipping takes longer but is a less expensive alternative. We will find the most cost-effective delivery services to make sure it doesn't impact your final cost too much. Orders made with Standard Shipping usually deliver within 5-10 business days for all domestic orders, although deliveries can take up to 2 business weeks.
Both shipping options fall under our larger shipping, returns, and exchanges policies.
All orders for US customers shipped from VMVHYPOALLERGENICS.COM will be subject to sales tax, shipping tax, applicable in accordance with the tax code of the state and city to which the order will be shipped.
Except for orders shipping within the United States, your order may be subject to import duties and taxes, which are levied once your package reaches your country. VMV HYPOALLERGENICS® does not collect duties and taxes, and cannot predict what your particular charges may be.
Any such duties and taxes are separate charges and must be covered at your expense. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's customs policies, please contact your local customs office.
As soon as your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, but if the enclosed item(s) were damaged, please contact VMV immediately (within 3 days) through Customer Service. For fastest service, please provide your order number along with your email and the tracking number emailed to you when your order shipped out. To ensure prompt resolution, please keep the shipping carton and all packing materials, and the damaged items for inspection by the carrier.
Allergens are ingredients commonly found in cosmetic products, clothing, and lots of other materials used in consumer products (on mobile phone casings, laptop sleeves, gym equipment handles, slippers, clothing, underwear, goggles, etc.) and in life in general (plants, pets, etc.) that are known to cause allergic or irritant reactions in skin.
Common allergens are those that tend to cause reactions the most. These are determined by studies that examine the patch test results of thousands of people in multiple clinics and testing centers in different countries.
A common misconception is that "natural" and "organic" ingredients are not allergenic. In many cases, it is the opposite that's true. Bee stings, mangoes, shellfish, pollen, dander, peanuts are examples of different things that, even in their most natural, organic forms, can cause allergic reactions (some very severe) in people who are sensitive to them. And many natural ingredients are on the allergen list.
If you have very allergy-prone or easily irritated skin, we have two suggestions:
A patch test is a painless procedure that shows which ingredients you in particular need to avoid. This significantly reduces the expense, frustration, and skin trauma of trial and error.
If you are in the USA, ask your dermatologist if s/he uses CAMP (the Contact Allergen Management Program of the American Contact Dermatitis Society). If your physician does use CAMP, s/he'll be able to give you a list of not just your allergens but of specific products that you can use.
We source our ingredients from trusted providers around the world; most come from the highest-quality purveyors in Europe and the USA.
We choose ingredients based solely on their hypoallergenicity, efficacy, quality, beneficial merit, and sustainability...not on their aesthetic properties or other "marketable" claims.
This punctiliousness is heightened by our policy of using the least amount of ingredients possible (which helps increase a product's hypoallergenicity). So our ingredients give maximum benefits without having to pile them on, a practice that increases the likelihood of irritations and cross-reactions.
Our "skingredients" are so fine (we patch test each and every one!) that we've proudly displayed them on our labels since we started in 1979...long before U.S. and other countries' legislation mandated that ingredients be disclosed on cosmetics products.
Patch Tested:
You'll see this phrase on all our products. It means that the product was tested using our patch test protocols at VMV HYPOALLERGENICS®; this means using standard patch test protocols practiced by your doctor and leading experts and then building on top of them.
We patch test each ingredient and raw material that goes into every product we make, the final formulation itself, and even the ancillary things that touch your skin: like puffs, sponges, and brushes.
We also use packaging that does not contain allergens such as rubber or certain metals as much as possible. If, for the sake of stability, we must use a packaging material with an allergen (such as a colorant), we make sure that it does not touch the product itself and that the product can be handled without much contact with the problematic surfaces. We also test packaging to confirm that its harmful components do not leak into the formulations inside them.
In Vitro and In Vivo:
In vitro means testing done in a laboratory. Many of our tests are in vitro, but we're proud to say that we also do an extensive amount of in vivo testing.
In vivo means testing done with human volunteers in actual-use conditions. Our Armada sun and light protection products, for example, are subjected to in vivo sunscreen studies to give you protection factors proven in actual-use conditions, not merely in laboratories with simulated skin. We do that, too, but we're proud to be one of the few companies to always do in vivo sunscreen studies (which we've been doing since the 1980s).
Supporting Research:
Our own clinical studies are further supported by other independent studies published in respected dermatological journals and publications.
For example, our Re-Everything anti-aging line features kinetin, a growth hormone that performed (with our unbuffered glycolic acid and other active ingredients) excellently in our own randomized, double-blind clinical study. But we still scoured published studies on kinetin in order to further support our decision to use it in our formulations. Finding a wealth of legitimate published research on kinetin, combined with our own evidence-based studies, we decided it was the right choice for Re-Everything.
No animal testing.
Our standards are so high that we have no shortage of volunteers (the human kind) who are eager to try new products. Plus, we do extensive laboratory (microbial, stability, etc.) testing to ensure both efficacy and safety. If you're interested in trying new formulations or procedures, contact the VMV Skin Research Centre + Clinics.
We do Evidence-based Studies:
"Evidence-based" is the most respected protocol for product testing, including randomized, double-blind clinical testing on statistically relevant pools of subjects over a specific time period.
We're very sorry when this happens, but even well-maintained sites like ours sometimes experience technical glitches.
Like all electronic systems, ours may experience lag or the rare crash.
Sometimes this occurs due to updates or maintenance, an unexpected spike in traffic, or other problems that cannot be foreseen. If we discover that we have a problem processing your order, we will send you an email to explain what happened, and let you know what your options are. We apologize in advance for any inconvenience that a technical glitch might cause.
As reliable as they normally are, electronic messages and forms can sometimes fail to get delivered. Or, technical problems on the side of your Internet Service Provider can cause bumps in communication that can result in an email or online form not being routed or delivered properly. VMV will usually respond to your message within 24 hours. If you do not hear from us within three days of submitting your message, we may not have received it, so please try again.
You can recover your password information by clicking on the login link, clicking on "Forgot Password", and entering the email address associated with your account.
Please enter the email address that you used for registration. Your account information will be sent to you shortly afterwards submitting your information.
If you're experiencing issues with our checkout, it may be a slight technical glitch on our side. Please try again by refreshing the page and see if the checkout works then. If not, then immediately contact Customer Service.
Problems with checkout may also be due to your browser. While we try to be compatible to all browsers available, Internet Explorer does tend to give us the most problems. We suggest that you use Safari, Chrome or Firefox.
We also suggest that you update your browsers to their latest versions and security updates.
If you are unable to find information about your question or concern in our FAQ, please email our Customer Service team.
The VH-Rating System works like this:
The higher the number, the more allergens are ABSENT from a product and the better the chances that you won't develop a rash or other skin problems.
The minus sign followed by a number shows the current maximum number of known allergens. The current highest VH Rating is VH - 76/76 (contains 0 of all 76 known allergens).
If a product contains one allergen, its VH-Rating would change to VH -75/76* (contains one allergen out of 76). The asterisk is repeated on the product's ingredient list so you can quickly identify which is the included allergen (it's underlined, too, so you can't miss it). If you've had a patch test, one glance at the ingredient list can tell you if you can still use the product (if, for example, the included allergen is vitamin E but you're allergic to parabens). If you haven't had a patch test, select the higher VH-Rated product.
VMV HYPOALLERGENICS® was the first brand to rate its hypoallergenicity with the VH-Rating System. In 1988, VMV's founding dermatologist-dermatopathologist (a specialist in contact dermatitis and skin diseases) created the VH-Number Rating System as a standardized, objective measure of allergen omission.
The VH-Rating System is proprietary (an original VMV "skinnovation"). It is the only hypoallergenic rating system of its kind and VMV HYPOALLERGENICS® is still the only brand rating its hypoallergenicity.
The VH-Number Rating System helps clients select the right level of hypoallergenicity for their needs.
The VH-Number is a little like an SPF for hypoallergenicity. Much like SPF, the higher a VH number is, the more protected you'll be from allergens. VH tells you that a product has been Validated as Hypoallergenic (VH), and the minus sign and number show you how many allergens are absent from the formulation. The higher the VH-Number, the more allergens are absent from a product, and the more hypoallergenic it is.
The VH-Rating System is based on objective and independent references for allergens: the lists of the most common allergens regularly published by the North American Contact Dermatitis Group (NACDG) and European Surveillance System on Contact Allergies (ESSCA).
VH -76/76 = Validated Hypoallergenic MINUS all 76 of 76 allergens.
VH -75/76* = Validated Hypoallergenic minus 1 allergen (the product has 75 of 76 allergens omitted), indicated in the ingredients list by an asterisk.
Why is it important to identify the allergen in the ingredients list? Because knowing which allergen is present can help expand your product options.
For example, if your patch test shows that you are sensitive to parabens but not to dyes (which are known allergens), and a product contains a dye, it's VH-Rating would be VH-75/76*. With the asterisk, a quick glance at the ingredients would show you that the allergen isn't one that you are sensitive to, and the product should still be safe for you to use.
If you have not had a patch test and have a history of sensitivity, choose higher VH-Ratings.
NOTE: We are all individuals and you may be sensitive to an ingredient that is not yet considered an allergen. If you have a history of skin sensitivity, your best bet is to ask your doctor for a patch test.
Most VMV products are rated VH -76/76: all 76 known allergens are absent. If we must use an ingredient that appears on the allergen list, it is usually present in the smallest possible concentrations, ranked low on the allergen list, and indicated by an asterisk so that you can quickly identify if it's an ingredient that you are allergic to.
While lower VH ratings can work for many people, you can choose products with higher VH numbers if you have a history of allergies or hypersensitivity. This is the beauty of the VH-Rating System: you are empowered with a clear indication of what allergens are included/excluded, so you can make wiser decisions on what you can use.
"VH" means that a product has been tested - validated - for hypoallergenicity.
The minus sign followed by a number shows how many allergens are absent in the formulation. Our commitment: The VH-Rating System is effective as long as it and products are regularly updated.
If just one of the ingredients we use makes the allergen list, we reformulate our products to remove it.
Considering the barrage of tests that we subject each raw material, ingredient and final formulation, this is a daunting, exhaustive process that's unique to VMV. But it's our commitment to your skin's safety.
Our Labels: In an effort to provide the most hypoallergenic products possible, we periodically reformulate our products to be consistent with the latest published allergen lists of the NACDG and ESSCA. If our products remain compliant with new publications and no reformulations are necessary, we still modify our packaging to reflect the new maximum number of allergens if it has changed.
As this process takes some time - and we'd rather not throw away perfectly good packaging! - this sometimes results in VH Ratings on products not yet reflecting the most current publications.
Replacements, Returns, Exchanges:
We hope you love everything you order from VMV HYPOALLERGENICS®. If for any reason you are not completely satisfied with your VMV purchase, simply return it and we will be happy to credit your account for the full amount of the purchase, replace the product, or exchange it for another product of equivalent value. Your return package's ship-out date must be no later than 30 days from the date you received your package.
As you prepare your return, we would love to help you as much as we can. You can give us a call at (212) 217 2762 or we can send you a questionnaire (there are about 20 questions) that we use to help us make more specific recommendations and send you free samples. Also, if you have your patch test results, we can customize suggestions based on your allergens and possible cross reactants. We can also call you if you prefer?
Please also allow us to share some information that you might find helpful:
All our products' claims are clinically-proven through evidence-based: randomized, double-blind clinical trials both in vivo (on human volunteers) and in vitro. Many (over 75) of our studies have been published and presented (even awarded) in dermatology journals and conventions around the world. Our studies are so good, some of the largest multinational pharmaceutical and laser companies contract us to do their research for them. So you can rest assured that all our products have been tested appropriately and above what is considered standard in several regulatory bodies. We have less than 0.1% of reported reactions in over 30 years, and almost all of the reactions were due to incorrect use of the product, a cross reaction with another product, or an underlying irritation from other products that might have been chronic but not yet obvious. In these cases, a 7-Day Skin Fast normally (over 98% of the time) results in clarity and the client's ability to use the products without a reaction.
That said, we recognize that we are all individuals and would like to make sure we understand your particular needs so that we can help with more specific recommendations and care.
For Returns within USA:
Shipping Fees:
We will be sending you a pre-paid label via email that will allow you to return the product for free.
Used products cannot be returned:
Unfortunately and without exception, we cannot accept any returns on products that are more than 20% consumed (studies show that should a negative reaction occur with proper use and storage, it often manifests within 72 hours and well within the first 15% of a product's use).
When items are purchased as a kit, we can only accept returns and exchanges of complete kits, not individual items. All refunds are credited to the original pay method. No cash refunds.
Returns From Outside USA:
Shipping Fees:
We're sorry, international return shipping fees are not refundable.
Used products cannot be returned:
Unfortunately and without exception, we cannot accept any returns on products that are more than 20% consumed (studies show that should a negative reaction occur with proper use and storage, it often manifests within 72 hours and well within the first 15% of a product's use).
When items are purchased as a kit, we can only accept returns and exchanges of complete kits, not individual items. All refunds are credited to the original pay method. No cash refunds.
When requesting an exchange, please email Customer Service within 72 hours of receiving your package to make arrangements.
Should you wish to exchange your product for products of lesser value, the remaining value will be available for use at another time as online store credit.
Should you wish to exchange your product for another product of greater value, we will only credit the value of your original purchase. You must pay the remainder in full for the exchange to be processed.
Store credit is not redeemable for cash, may not be exchanged, and is not refundable.
Processing and transit time for an exchange is usually 7-14 business days from the time your returned product is received.
Attachments
For Returns Within The USA
When returning items back to VMV, simply send your accomplished Return Form to Customer Service. Our online team will send you a separate email with a pre-paid return label that will allow you to return the product for free. Please follow the procedure in full below.
Please note: Only products purchased at www.vmvhypoallergenics.com may be returned for refund or exchange. Refunds will be credited back to you when we receive the package you have sent back to VMV.
When returning a purchase, please follow this procedure:
Step 1: Return Form
Fill up the Return and Exchange Form here and be sure to SAVE as you will need to attach this in your email to our Customer Service Team. Email our Customer Service team by clicking here. An email will be sent to confirm receipt and processing of your return or exchange request. We will also be sending a separate email that includes the pre-paid return label that will let you ship the product back for free.
Step 2: Pack the Item/s
After sending the email request, prepare your package. Pack the products well, in as good condition as possible, in original boxes when possible. Remember to include your packing slip (or Invoice Transaction number) that came with your shipment. Seal your package properly.
Step 3: Print the Return Label
Print the pre-paid return label that will be sent to you by our Customer Service Team and affix this on your package.
Step 4: Ship the Package
Lastly, bring your package to the ship center of the courier specified on the return label. Keep a copy for your records.
Your return package's ship-out date must be no later than 30 days from the date you received your package.
Your return will be processed promptly upon its arrival.
An email will be sent to confirm receipt and processing of your return or exchange request.
Note: Returns/Exchanges cannot be processed unless this procedure is followed. For any questions or concerns, please contact Customer Service.
For your information, return packages from USA will be brought to this address:
VMV HYPOALLERGENICS
227 Mott St
New York, NY 10012
Telephone +1 212.217.2762
Important: The pre-paid return label that we will send you specifies which carrier you should send your package through. For your protection and for ensuring prompt delivery, take note of your tracking number so that you can track your package.
If the carrier damaged your products in shipment, contact Customer Service for more information.
We cannot accept items for returns and issue refunds if products were purchased during a sale promotion.
We cannot accept items for returns or exchanges if the above procedures have not been followed.
If you have any questions concerning your product return, please email us through Customer Service. We normally respond to your message within 24 hours. To assist us in providing the best customer service to you, please include your order number and billing address on all correspondence.
Returns Outside The USA
When returning items back to VMV, send your package via an insured and prepaid method like FedEx or USPS.
Include your packing slip (or Invoice Transaction number) and the Return or Exchange Form that came with your shipment. We're sorry, return shipping fees are not refundable.
We ask that you notify our Customer Service team when returning a product. Your return will be processed promptly upon its arrival.
An email will be sent to confirm receipt and processing of your return or exchange request.
Please note: Only products purchased at www.vmvhypoallergenics.com may be returned for refund or exchange. Refunds will be credited back to you when we receive the package you have sent back to VMV.
When returning a purchase, please follow the following procedure:
Step 1: Fill up the Return and Exchange Form here and be sure to SAVE as you will need to attach this in your email to our Customer Service Team. Email our Customer Service team by clicking here. It is also important for you to inform VMV prior to shipping your products to ensure prompt processing of your refund.
Step 2: After sending the email request, prepare your package. Pack the products well, in as good condition as possible, in original boxes when possible. Please include your Invoice in your package.
Step 3: Lastly, please send the package to the any of the addresses below. Keep a copy for your records. Your return package's ship-out date must be no later than 30 days from the date you received your package.
Note: Returns/Exchanges cannot be processed unless this procedure is followed. For any questions or concerns, please contact Customer Service.
Please return products to the address below:
Canada:
VMV HYPOALLERGENICS
227 Mott St
New York, NY 10012
Telephone +1 212.217.2762
Other Countries:
VMV HYPOALLERGENICS
15D Rufino Pacific Tower
6784 Ayala Avenue
Makati, 1223
Philippines
Telephone +63 2 856 3040
Important: We recommend that you send your return package via UPS, FedEx or other insured, traceable parcel post for your protection and for prompt delivery.
If the carrier damaged your products in shipment, contact Customer Service for more information.
We're sorry, but return shipping fees are not refundable.
We cannot accept items for returns and issue refunds if products were purchased during a sale promotion.
We cannot accept items for returns or exchanges if the above procedures have not been followed.
If you have any questions concerning your product return, please email us through Customer Service. We normally respond to your message within 24 hours. To assist us in providing the best customer service to you, please include your order number and billing address on all correspondence.
Attachments
If you bought a VMV product as a gift for someone else, follow the instructions shown above for Returns and Exchanges. You can return the gift yourself or ask the recipient to return it to us, following the procedure shown above. We cannot accept items for returns or exchanges if the above procedures have not been followed.
If the value of the product you request in exchange is less than that of your original product, you may be issued store credit which you can use towards your new purchase.
Refunds will only be granted to the purchasing customer.
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If you are interested in this 7-Day Skin Fast, we can provide you with free samples of everything that you would need for this period. Please just let us know by contacting through email here or call +1 (212) 217-2762.
Our payment processor ensures your protection while shopping online. Note that your online purchase will appear on your credit card statement under the name VMV HYPOALLERGENICS and that should you have any problems with your order, you can contact VMV for a prompt resolution at through Customer Service.
Your orders will be accepted, fulfilled in and shipped from fulfillment centers in the USA. All information you provide will be processed and securely maintained in our web server located in the United States, and internal systems located within our Asian Office in the Philippines.
We will email you with tracking information as soon as your order is shipped.
All prices are in US dollars (US$).
Prices, product selections and availability are subject to change. Occasionally, the availability of certain items may change before we have a chance to make updates online. If your order is affected by one of these changes, we will contact you to give you options before shipping. We apologize in advance for any inconvenience this may cause.
Both Visa and MasterCard have introduced security measures to give added protection to their credit card holders. Among these measures is a pop-up window that appears when you are shopping at any online store.
If you're paying with a Visa or MasterCard and are encountering problems, Visa or MasterCard may be preventing you from completing your transaction with us until you confirm your identification as well as the Verified By Visa code (Visa) or SecureCode (MasterCard) that you set with your credit card company.
According to MasterCard, SecureCode "is a simple and secure way to pay at thousands of online stores" including VMVHypoallergenics.com.
Please note that these security measures are totally independent from our systems and that VMV Hypoallergenics never stores your private information, including your credit card numbers.
These security measures are performed by your credit card company to ensure that your credit card information is secure. It prevents other people, including us, from accessing your personal information.
To know more about Mastercard SecureCode, please visit: http://www.mastercard.com/us/personal/en/cardholderservices/securecode/index.html
To know more about Verified By Visa, please visit: http://usa.visa.com/merchants/risk_management/vbv.html
Further questions? Ask us by visiting Customer Service here.
When submitting a question about online shopping, please include the following information:
How to shop online at www.vmvhypoallergenics.com:
Your order will be processed by our payment gateway partner (unless you are using a gift card).
By using a secure payment gateway, we ensure that none of your sensitive information is ever stored in our systems. This gives your transaction yet another security step.
Once your payment information is successfully processed, your checkout process continues—you will be prompted to enter a shipping address, shipping method and other necessary information.
Should you need assistance or have questions or concerns regarding a charge, VMV HYPOALLERGENICS can assist you. Simply send a message to our Customer Service team here.
Further questions? Ask us by emailing our Customer Service department.
When submitting a question about online shopping, please include the following information:
Coupon codes cannot be redeemed during a sale. If you have received a discount code, you may use it towards your purchases of non-sale items. You may still continue to redeem gift cards as a mode of payment during sale events.
If you’d like to be notified about sales and other promotions, we invite you to sign up to receive promotional emails in your "Account Settings". You can access your "Account Settings" by hovering over your account name on the top right corner and selecting "Settings". Once there, go to the bottom of the screen, click "Edit" on "Email Preferences" and check the box. You'll then start receiving promotional emails on all of our sales and promotions!
Absolutely! Come visit our wholesale page and fill out an application to become a VMV wholesale buyer!
Probably! We ship almost anywhere in the world.
You can also check our Store Locations to see if you have a VMV Skin-Specialist Boutique in your area.
Our VMV Gift Cards feature uplifting designs that greet lucky recipients with characteristic VMVim & vigor and not a small dash of panache!
They're skincredibly easy and quick to shop for (100% shopping-crowd-free!). They work for women, men, teens, couples, parents, bosses, best pals, anyone on your list. They let your loved ones choose what they really want, and can be delivered within two hours, complete with your own personal message.
VMV HYPOALLERGENICS™ Gift Cards purchased on vmvhypoallergenics.com may only be redeemed online. We apologize but for the moment, electronic gift cards cannot be redeemed in any of our VMV Skin-Specialist Boutiques around the world.
To redeem your gift card, please follow the following steps:
Your gift card credit will be attached to your account. If you do not have a VMV account, sign up with the email address that received that gift card and the credit will be there waiting for you. If you've signed up with the correct email address and the credit doesn't appear, please contact Customer Service and we'll assist you in any way possible.
REMEMBER TO ADD vmvorders@vmvhypoallergenics.com to your Contacts List or Address Book. This prevents your VMV Gift Card from automatically being directed to your email program's Spam or Junk folder.
Many of our clients come to us with long lists of ingredients to avoid. What we normally suggest for customers who have very allergic/sensitive skin is to try samples before purchasing full-sized products. Many of our products come in sample sizes that you can purchase. And should you do decide to shop our full-sized products, you enjoy free samples with every order you place - so you can try other products as you shop trusty favorites.
If you have severe atopic or contact dermatitis or a medically-managed condition, please contact us for further assistance by submitting an Ask VMV Support Ticket here.
Most of our products come in standard samples but for those that do not (such as for most of our makeup), they are currently in development. We are working hard to offer sample sizes of all VMV HYPOALLERGENICS™ products in the future.
To add a sample to your order:
Your shipment may also include a complimentary copy of our InSkin magazine, created by VMV HYPOALLERGENICS™ as educated reading for the skinfatuated skintellectual.
Get skinterconnected with VMV and enjoy hypoallergenicity news as it breaks; skinsider-only specials; skinstant tweets with news and expert tips from us as well as leading beauty editors. You also get alerts about new store openings and important dermatological skintelligence, and you'll be among the first to find out about gifts and other surprises.
The easiest way to sign up for our newsletters is to sign up for an account, and remember to keep the "Subscribe to receive occasional promotional emails" box checked.
If you didn't check this box on sign-up, log into your account and go to your account settings by hovering over your account name at the top right hand corner and selecting "Settings." Click "Edit" on the "Email Preferences" section at the bottom of the page, and check the box.
Your privacy is important to us. Our e-newsletters will not be sent to you unless you choose to receive them. Any information that you give us will not be turned over to third party entities or used for commercial purposes without your express consent.
We remove most or all known allergens based on the publications of the North American Contact Dermatitis Group (extended allergen series) and the European Surveillance System of Contact Allergies (standard series). But you may be sensitive to something that isn't an allergen. If you can't find exactly what your skin needs among our currently available products, VMV HYPOALLERGENICS™ offers product customization — formulations made according to your particular patch test results or preferences.
A Basic Customization Fee of $70 is required. The fee goes towards formulation, sourcing, and testing costs of your personalized product.
This applies to "normal" customizations. If VMV, at its own discretion, decides that a particular customization is a complex request, we reserve the right to adjust the Customization Fee. This will be communicated to you before we proceed with customization.
Basic Customization normally means the slight modification of one of our stock products, such as (for example): A lipstick without a particular ingredient but of a shade that we already carry. A shampoo without a particular ingredient.
For Basic Customization, we use our existing formulation as the main reference. Should further changes in texture, effect, etc. than that of the original formulation be desired, the project may require a change to an Advanced Customization Fee (should this occur, we would send you the Advanced Customization Fee for approval prior to charging you or continuing with the customization).
Advanced Customization Fees begin at $100 and are variable depending on the complexity of the customization required.
Advanced Customization includes: formulation/sourcing/testing costs and up to 2 sample shipments. Extra sampling will require you to cover additional shipping costs and may require an increase in your Advanced Customization Fee (should this occur, we would send you the additional costs for approval prior to charging you or continuing with the customization).
Advanced Customization may create an entirely new product, or a product with enough modifications to warrant more complex reformulation or sourcing of ingredients, such as (for example): completely new products, shades of products that we do not currently carry, or a cleanser that requires the modification of more than 1 ingredient.
A shampoo that requires the replacement of an ingredient with another that is difficult to source or that requires extensive trial and error to produce a stable formulation. VMV, at its own discretion, will decide if a customization is complex or simple. Upon evaluating the project, we shall contact you for your approval prior to charging you or continuing with the customization.
Remember: Advanced Customization Fees are variable depending on the complexity of the customization required.
Reorder Customization Fee: $20.
A Reorder Customization Fee is applied to repeat orders of a previously customized product (yours or someone else's).
Your customization fee is determined by VMV at its discretion after we receive your particular request. You are not charged any fees until you approve our customization fee.
In addition to the Customization Fee, a minimum purchase of three (3) pieces of the resulting customized products at the retail price of a comparable stock product is required.
For example, a lipstick with a shimmer or glimmer texture is similar to a Glitz Lipstick which retails at $24. If you customize a shade of a shimmer lipstick, you would be charged: The $70 Customization Fee + the minimum order of 3 resulting customized lipsticks at $24 each ($24 x 3 = 72), for a total of $142.
In the case of makeup, the 3 products must be of the same shade.
If you would like additional pieces above the minimum 3 pieces for each order, each additional piece is charged at the regular retail price.
For reorders of customized products, the minimum order of 3 units per product/shade still applies.
Other Important Information: PRODUCT CUSTOMIZATION IS OFFERED TO INDIVIDUALS FOR THEIR PERSONAL USE ONLY. We do offer manufacturing and testing services separately. Please contact us at info@vmvhypoallergenics.com.
Contact our Customer Service team here. Please include:
If you're not sure which ingredients to remove or replace, we suggest emailing or faxing us your patch test results. We'll help you determine which ingredients (and its cross reactants) should be removed or replaced.
After acknowledging the receipt of your request, we'll study your requirements and send you a proposal that includes the Customization Fee, expected timeline and other details.
Once you approve our proposal, you will be charged 100% of the total of the Customization Fee + minimum 3 products.
For Advanced Customization, a maximum of 2 sample shipments will be sent to you at no additional charge for your comments and approval. Your approved samples will be used as the basis for finalization of your product.
Once final products are ready for shipment, we will contact you for your approval regarding shipping charges.
Once your approval is obtained, we will charge your credit card and ship out your products.
All customized product sales (customization fees and customized products) are considered final and cannot be returned or exchanged.
Contact our Customer Service team here. Please include:
If you're not sure which ingredients to remove or replace, we suggest emailing or faxing us your patch test results. We'll help you determine which ingredients (and its cross reactants) should be removed or replaced.
After acknowledging the receipt of your request, we'll study your requirements and send you a proposal that includes the Customization Fee, expected timeline and other details.
Once you approve our proposal, you will be charged 100% of the total of the Customization Fee + minimum 3 products.
For Advanced Customization, a maximum of 2 sample shipments will be sent to you at no additional charge for your comments and approval. Your approved samples will be used as the basis for finalization of your product.
Once final products are ready for shipment, we will contact you for your approval regarding shipping charges.
Once your approval is obtained, we will charge your credit card and ship out your products.
All customized product sales (customization fees and customized products) are considered final and cannot be returned or exchanged.
Subscribing to a product is an easy way to replenish the products you use most regularly, automatically. Products you subscribe to are sent to you automatically at intervals that you choose (every 60, 90 or 120 days). Product subscriptions also enjoy 20% off the regular retail price.
Products available for subscription will show two options under the "Size" drop-down menu: one for "One-Time Purchase" and another for "Subscription." Click on "Subscription." Choose the number of products to receive automatically (default = 1 product every ___ days) and the frequency of your subscription (for example: 60 days). Then, click on Add to Cart and continue to check out as you would normally.
You can choose to have your product/s auto replenished every 60, 90 or 120 days.
You can subscribe to most of our bestselling skin care products. If you find that your favorite VMV product is not yet available for subscription, please email us at support@vmvhypoallergenics.desk-mail.com and we can alert you to when it does become available.
You can subscribe to most of our bestselling skin care products. If you find that your favorite VMV product is not yet available for subscription, please contact us at support@vmvhypoallergenics.desk-mail.com and we can alert you to when it does become available.
The same credit card that you used to purchase your subscription will be charged each time a shipment is sent.
You can cancel subscriptions at any time by contacting us at help.vmvhypoallergenics.com or email support@vmvhypoallergenics.desk-mail.com. Please make sure that cancellation is requested before a shipment gets sent out
Make sure to update your shipping address before your shipment is scheduled to be sent out. Log into your account where you can update both the billing and shipping addresses on your subscription.
No, but we recommend creating an account before purchasing subscriptions. Only registered members can manage subscriptions on our website.
If you purchase a subscription without registering for or signing into an account, you can check out as a guest. But you will need to sign up for an account to access subscription information should you wish to later. To access subscription information later, use the same email address that you entered when purchasing your subscription. An email will automatically be sent to you to confirm your email address before you can access your subscription. After this confirmation, you will be able to view all of your current orders (regular or subscriptions) in the "Orders" tab.
As you can see, it's a more complicated process. So while not required, we do recommend registering when shopping for product subscriptions.
Yes! When you subscribe, you earn points on every recurring order (at the final subscription price), minus shipping. Being a member of our Reward$ Program actually means that you get an additional discount on your subscriptions because the points you earn can be used to purchase other products! Just make sure you sign up to our Reward$ Program before you subscribe. Already a subscriber but not yet a Reward$ Program member? support@vmvhypoallergenics.desk-mail.com" target="Blank">Contact us so we can help! To learn more about our VMV Reward$ Program, click here. To sign up (it's free!) to our VMV Reward$ Program, click here.
Our "skintastic" rewards program lets you earn points — called Reward Dollars (Reward$) — that you can redeem for product discounts or to shop for products, as you choose, whenever you want!
It’s completely free to join. Simply create an account (or sign in if you already have one). Just remember to sign in whenever you make a purchase in order to get your Reward$ credited to you! You can continue to shop as a guest at any time, but Reward$ do not get credited to guest purchases.
You earn 1 point (1 Reward$) for every dollar you spend on vmvhypoallergenics.com. You must be signed into your account in order to earn points on your purchase. You can also earn points by liking and sharing our social accounts..and other cool things we'll announce throughout the year! All rewards are available on the Rewards$ Launcher when you sign in.
Each actual dollar is worth 20 Reward$. For example, to shop a $1 product and pay for it completely with your points, you would need 20 points; to shop a $10 product and pay for it completely with points, you would need 200 points, and so on. If you can't yet pay for a product entirely with points, not to worry: you can redeem your points to pay for part of your order, or to give yourself a discount!
You can use your Reward$ to shop for any product, at any time, or to give yourself a discount. When you're ready to treat yourself, click the Rewards$ Launcher and select “Spend Reward$”. A unique coupon code will be created for your next purchase. When checking, out, simply enter your unique coupon code.
You earn points on your subtotal (on the total amount of your product purchase), not on shipping charges. Products on sale do still earn points, but on the final sale price (not the original value)
You are welcome to shop as a guest at any time, but points do not get credited to guest purchases.
Yes! When you subscribe, you earn points on every recurring order (at the final subscription price), minus shipping. Being a member of our Reward$ Program actually means that you get an additional discount on your subscriptions because the points you earn can be used to purchase other products!
You can view your point balance in the Rewards$ Launcher on the lower right corner of the sign-in page. FYI: watching your points go up with each little action is a surprisingly addictive pastime!
Reward$ coupon codes can be used only once, and cannot be combined with or applied to other promotions or specials.
Nope. Like kindness and our love for what we "dew", points do not expire.
Right now, you can only earn points for purchases made online. We have a separate program for Boutique shoppers.
Did you sign in when you shopped online? Reward$ can only be credited to registered members who sign in when shopping. Checked out without signing by mistake? Make sure to support@vmvhypoallergenics.desk-mail.com" title="Support Email" target="Blank">contact us so we can help!
